Billtrust Customer Portal

A new portal, Billtrust, is being introduced for access to your account invoices & online payment options.  The current portal, MyDealer, will still be available during the transition period until December 31st, 2025.  A credit card surcharge will now be applied when paying with credit cards online.

To log into portal, please visit https://imweb.billtrust.com/BOBCATCCE/ig/signin. Choose the button “Sign Up Now” to access your account. You will need to complete a short form to enter user info, verify account access using a recent invoice, and set up security questions.

Each user would need to complete their sign up as described above.

Yes, you can link multiple accounts through the portal. Use the top left navigation links: Settings > Account Management. You will be required to enter the Billtrust account number and details from a recent invoice to validate access to the additional accounts.

No formal training is required! The new portal should be intuitive!  If you require assistance, please reference this Intro Documentation to familiarize yourself with the portal.

Registered users for the portal can receive an email notification when invoices are available. Adjust these notifications via the portal: Settings > Notification Settings.

The email used at sign up will be used for portal communications.

The portal will include invoices that look like the current invoices.  Invoices will have a new section towards the bottom which includes the portal URL and Billtrust account number for reference.

You can pay online via ACH or credit card (American Express/Discover/Mastercard/Visa).

We encourage you to pay your invoices online, but it is not mandatory.

Billtrust protects your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. These are the most stringent certifications to ensure your data is secure.

Scheduled payments can be canceled prior to processing. To view all scheduled payments, click on the “Payment History” tab within the portal. To cancel a payment, simply click the “Cancel” text to the right of the scheduled payment.

We recommend you go paperless. By default, invoice(s) will be sent electronically. There are options to receive both print invoices in addition to electronic invoices, through the portal settings. You may also request this change by contacting credit@eocinc.com.  

Billtrust uses the industry standard PDF format for storing and displaying invoices. If you need the free reader, click here: Acrobat ® Reader ®.  Simply select the box next to each invoice and click the print or download button. It will group all the invoices together to allow for easy printing and downloading.

Yes. If your accounting software is compatible with one of Billtrust’s available formats, you can import this data directly into your accounting system. Within the portal, check the boxes next to the invoices you want to download. Then click the “Download” button and follow the instructions. You will be able to select from a variety of different accounting packages including QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, Timberline and a CSV file that is Microsoft Excel compatible.

Transaction records will remain on the portal indefinitely.  PDFs are purged after one year.

Yes, the invoice(s) will be attached to the email notification.

You’ll still be able to log into the portal to view, download, and pay your invoices even if you receive paper invoices.

The files will be bundled together.

All new unpaid invoices will be listed in the Open tab. Once you have made a payment in full against an invoice, you can move them to the Closed tab so that they will no longer show up in the Open tab. There’s also an option in the Settings tab that can automatically mark invoices as Closed once they are paid in full, so you don’t have to manually mark them.

You can set custom date range filters by clicking on the drop-down arrow next to the date column that you want to filter. Select from a predefined list of days or define your own custom range to filter your invoices.

You can sort the items displayed by clicking on the column title.

Click on the drop-down arrow next to the column you want to search from and enter your search criteria to filter your view.

To align with the actual costs associated with credit card transactions. Credit card companies charge fees for processing payments, and the surcharge helps offset these expenses, allowing us to maintain competitive pricing on our products/services. Read more about surcharges.

The surcharge is a percentage of the transaction amount and is reflective of the fees charged by credit card companies. The amount will be clearly communicated when making a payment during the check-out process.

The credit card surcharge will be clear when you are making payments, providing transparency about the additional cost associated with credit card payments.

Yes, we have carefully reviewed and ensured compliance with all relevant laws and regulations regarding credit card surcharges in our operating regions.

Yes, you have the option to use alternative payment methods such as direct bank transfers, ACH to avoid the credit card surcharge.

No, the surcharge applies uniformly to all credit card transactions to maintain fairness and consistency.

No, the introduction of the credit card surcharge does not affect the pricing or terms associated with other payment methods.